An emergency room has someone triaging every patient who walks through the door, ensuring each issue is dealt with according to severity. As a managed services provider, we apply the same logic to our support tickets. All of our incoming requests are triaged by a member of team – making sure that the right technician is able to reach out to you to start working on your request. Since we’re looking at every request as it comes in, we can ensure that priority issues like security solutions and problems are seen faster than that pesky printer issue.

While you may not talk to the same technician every time, Tech Superpowers is small on purpose – allowing the team to learn about you and your business – and before long, you’ll be on a first name basis with everyone. This is one of the biggest benefits to Managed IT. Where an internal technician has to be a jack of all trades, knowing how to solve everything at a surface level, we have more depth on our bench. An MSP (managed services provider) can hire technicians that specialize in specific areas of IT and bring them in where needed, making sure that your problem is solved, not just patched.

We’re not a nationwide service, and we think this is one of our biggest strengths. When we say we offer Boston outsourced IT, we mean it. The people helping you solve your technology problems are right here in your community, and are full-time employees, not just contractors. Our managed IT services in Boston are as local as it sounds. We even have happy hours in our Boston-based office so your employees can meet ours.

We don’t believe in cookie-cutter solutions. What works for one company isn’t going to necessarily work for you. Every client we have has a unique package tailored specifically to their needs. When you engage with us and explore options for IT services, we’ll start putting together a package just for you and your organization. We’ve helped everyone from small businesses to growing startups.

Absolutely. Tech Superpowers has had many iterations over the years, one of them being Apple support. As we’ve evolved into services like Managed IT and cybersecurity, we’ve kept our expertise with Apple products. In fact, one of the things we pride ourselves on at TSP is our ability to manage your systems, no matter what devices you use or the size of your business (small business to large enterprise).

While many IT services for businesses have specific solutions they use and require you to adapt to their products, we’re quite the opposite. We’re willing to adapt to you and what you prefer to use. Obviously if you need a recommendation we’re more than happy to help you out, but we’re here to meet you where you are, not where we think you should be.

Of course! The concept of co-managed IT is relatively new and only gaining traction among managed service providers. Many of our clients have an internal team to tackle day-to-day support issues, relying on us for high-level strategy and technology planning. Wherever your gaps are, we’re there to help fill them in.

You won’t see any managed IT services pricing or a managed services pricing calculator on our website, and that’s intentional. Your company is unique, and we believe every client deserves a custom package to fit their needs. We don’t use cookie-cutter solutions or a “good, better, best” tiered support system. Every package we put together is custom-tailored to your organization and designed to scale with you as you grow from startup to success.